Saskatchewan Telecommunication working with the alias SaskTel is a Canadian crown-owned telecommunication firm that is owned by the provincial government. The webmail service of SaskTel has been one of the largest email services, not only in Canada but throughout the world. Around 1.4 million people access webmail services offered by SaskTel every day, but some of them encounter issues with SaskTel’s email service in the long term usage. Though SaskTel has a readily active customer support platform, users look for a thorough guide that will serve them with the most relatable troubleshooting ways.
Henceforth, we have designed a guide that contains the most practical ways to deal with SaskTel email issues.
Though the list of SaskTel email problems is substantially long, we have only listed some common ones. If you have any errors other than this, don’t fret, as this guide contains solutions that will cater to a wide range of problems.
Nevertheless, knowing what can trigger problems with your SaskTel email account is crucial to avoid future instances. Thus let’s know:
As of now, you all are aware of the SaskTel issues and their causes, but what can one do when we fall into the trap of unwanted circumstances? The solutions are numerous, but one can’t fit all, therefore, we have discussed respective solutions for every issue that SaskTel users are most likely to encounter.
Note: You can always call on 1.800.SASKTEL (1.800.727.5835) to get help from SaskTel customer support to get personalized assistance, but first, make sure you do your bit and try the troubleshooting methods given here.
The panacea to most of the password-related issues is resetting the password of your SaskTel email account. Whether you have forgotten your password, lost account credentials, or hacked your email account, resetting your password will surely help.
Here are the steps for resetting your SaskTel email password:
Step 3: You need to answer the security questions or the account number to verify your identity.
Step 4: Tap on OK.
Step 5: Type a new password and then type it again to make sure both text fields match each other.
Step 6: You need to leave the screen when you get the message stating “Your password has been successfully changed”.
Step 7: Tap “Ok”.
You have not successfully reset your SaskTel email password.
You can clear browsing data such as browsing data, history, or cache (temporary internet files) when you are unable to sign in. This will eliminate problems that are degrading the performance of your browser, leading to sign-in errors. To clear the stored data, you can access the History or Settings>> clear browsing data.
The set of login details consists of two components, namely username, and password and they both should be typed correctly to access your SaskTel email account. To make sure you are entering the right login credential, check if:
While using the browser-based version of SaskTel email, make sure you regularly monitor the settings of your browser if outdated settings are likely to affect your holistic experience with the webmail service. Some basics settings to take care of are:
While you are trying to send a text message but it is bouncing back with an error message “Cannot send a message using the server smtp.sasktel.net…,” it can be due to the wrong placement of text in the message; it should be placed in the main body of the text and not in the subject line.
If you have recently changed your password through the web interface, make sure you update the password on the device and third-party email client where you have configured your account. It can be done through the incoming AND outgoing server settings.
For sending the message you need to have the authentication enabled in your outgoing mail server settings or the third-party email client app on your computer, smartphone, or tablet. Therefore, access the Outgoing server settings, and make sure the “Authentication” field has any of the following selected:
Note: If you are having errors with your desktop mail app, go to the Email support hub (sasktel.net) and select the type of email you are using.
“Junk” is the most neglected folder that sometimes can hold important emails which Inbox denied to store. Thus, never miss checking the spam folder that might contain the emails you are looking for. After reviewing the Spam folder, if you find emails that you need to move to the Inbox, follow these steps:
By adding the contacts to the Trusted Sender List, you can stop SaskTel from marking them as spam and saving their emails into the Inbox.
Important Note: Depending on your choice of outcome, you need to alter the Settings for your spam filter preferences.
SaskTel.net has recently introduced new security measures, and now it can detect the sender’s domain for DKIM (Domain Keys Identified Mail). This is used to confirm the identity of the sender (domain) that is related to the message (content as well as author).
The DKIM set up on the domain will direct the message of users to the spam folder instead of the inbox. Therefore, if the sender has incorrectly set up DKIM on their domain, make sure you mark them safe to get them delivered to SaskTel.net inboxes.
The email senders can use https://dkimcore.org/tools/keycheck.html, a tool to check if they have DKIM enabled.
Check if your account has email forwarding enabled, due to which your emails are being directed to another email address. To do so, go to:
The total storage limit of 3 GB includes all folders including Inbox. You receive a warning message from SaskTel when the storage is 75% full. On receiving this message, delete the messages that are no longer useful to you, mainly with large attachments. Also, delete data stored in spam and trash folders to clear space for new messages. You need to make sure that you follow all necessary measures once you reach the SaskTel.net storage limit.
With POP3 configured on your mobile device or third-party email client, your email messages will be removed from the server and thus you end up losing some email data from the server. Thus, it is always recommended to set up IMAP settings instead of using the POP3. In addition, the POP3 server is less stable and flexible when compared to IMAP. Therefore, if you are frequently losing incoming messages, use the IMAP server and not POP3.
No matter whether you are an iPhone user or have Android devices, your SaskTel.net account should be configured in a proper fashion. The settings you will be needed to configure the SaskTel email account:
Incoming server information
Field | Setting |
Server type | POP3 or IMAP, depending on your preference TIP: If you want to check your email messages in both sasktel.net Webmail and your desktop email program or mobile device, select IMAP. |
Server address | mail.sasktel.net |
Port | 993 for IMAP 995 for POP3 or POP |
Authenticate using | Clear text (or, choose “Log on using clear text authentication”) |
Logon username | youremail@sasktel.net (enter your full email address, not just the first part) |
Secure Socket Layer | On or, make sure one of these is checked: “Requires a secure connection (SSL)” or “Require logon using Secure Password Authentication (SPA)” or “This server requires a secure connection (SSL)” |
Outgoing server information
Field | Setting |
Server address | smtp.sasktel.net |
Port | 587 |
Authentication | Make sure one of these is checked: “Requires authentication” or “Outgoing server requires authentication” or “My server requires authentication” AND in related settings, choose “Use same settings as my incoming mail server” |
Secure Socket Layer | On or, make sure one of these is checked: “This server requires a secure connection (SSL)” or “Require Secure Password Authentication (SPA)” |
Important Note: SaskTel provides a complete guide on:
If you have the SaskTel email app installed on your iPhone or Android device, you need to adjust some security settings for better security and privacy. Here is how you enable security settings while using SaskTel email on your mobile device:
If SaskTel is not working on your Smartphone, the last resort is to remove your account and re-add. This will fix the server settings errors. This will eliminate all the errors that have occurred due to poor configuration.
Violating the terms and conditions prescribed by SaskTel can lead your account to blockage. However, there are many other reasons why you can have a blocked SaskTel email account. But if you are blocked by SaskTel without any fault of yours, you can try retrieving it using these solutions.
Important Note: When you send one email message to 10 people at a time, it is counted as 10 messages. Hence, keep this in mind while sending messages in bulk.
The limits that you need to follow, are:
When you don’t follow the limits that SaskTel has prescribed for its users, your account can be blocked, and thus make sure you are not sending bulk emails from your account. There are additional tools to send bulk emails, hence avoiding using a primary SaskTel email account.
If you violate the limit, you will be warned through messages like:
When your SaskTel email account is blocked due to exhausting the threshold limits, for instance, sending too many messages from your account, you can reach 1.800.SASKTEL (1.800.727.5835) over the phone and request them to reset your account for you. Once done, you need to wait for at least 24 hours to restore your email account.
This is it! You are now expert enough to combat the SaskTel email issues without any external help.
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