What is an International Language Service, and Why is It Important?

What is an International Language Service, and Why is It Important?

People require medical attention internationally, and understanding their symptoms is critical to providing the proper assistance. In addition, an international language service provides interpretation to ensure patients receive optimum care and help reduce liability on behalf of medical providers. Find out more about international language services and why they are so important.

What is an International Language Service?

To be clear, International Language Services provides professional interpreter services for patients who have limited English proficiency. Often people who need this service wind up using untrained staff, family, or friends. In fact, sometimes children are inappropriately used as interpreters, but they should only be called upon in emergencies. A trained interpreter enables a clinician to address the patient to understand their needs directly clearly. Remember that interpreters are provided in-person to via telephone, depending on availability, to ensure the best possible communication.

Why Do Patients Need an Interpreter?

Patients travel to other countries and take residence in places where they still do not speak the language. When people are unable to communicate effectively, misunderstandings and mistakes may occur. In the medical profession, there is no room for error. With that in mind, hiring a professional makes it possible for medical providers to discuss patient concerns in a meaningful way. Without an interpreter or using an untrained person leaves clinicians at a loss when offering solutions that make a difference. Also, patients who cannot communicate correctly could poorly understand the diagnoses and adverse effects of drug complications. 

How Do Clinicians Benefit from Hiring Professional Interpreters?

Laws require patients to have access to interpreter services when they are unable to speak or understand English. Unfortunately, some states do not offer reimbursement for these necessary services. Despite that fact, medical providers soon realize the necessity of hiring a professional interpreter to avoid the risk of a poor outcome. Plus, using novices often means errors are made, and confidentiality is violated. As a result, it makes sense to cover the cost of an international language service to address patients directly and ensure a better result.

Which Qualities are Important to Find in International Language Service Providers?

An international language service provider should be fluent in speaking and writing the language patients talk. In addition, a professional should serve as a cultural liaison between doctors and patients to ensure seamless communication every step of the way. Finally, an interpreter should sit behind the patient and act as a conduit for a meaningful discussion.

The right language service provider helps to reduce adverse events and limit malpractice risks. Plus, hiring a language interpreter also improves adherence and outcomes while boosting patient satisfaction. When patients are misunderstood by their physicians, the result can quickly become disastrous for everyone involved.

Patients require all types of care, regardless of location or the languages they speak. Travelers often wind up in emergency rooms, struggling to get medical providers to understand what they need. Unfortunately, a failure to communicate effectively can result in severe injuries and losses to everyone involved. To keep patients healthy and reduce liability for clinicians, it is crucial to hire international language service providers. With a professional to talk to patients, medical providers feel more confident to provide essential care and treatment that makes a difference in a patient’s overall well-being.

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