AOL email is a subsidiary of Verizon communication that is designed with a wide range of compelling features ranging from unlimited email storage, platform-wide compatibility, and spam and virus protection, to spell checking. Even being an ideal email platform, AOL is not free from errors. Users encounter different AOL email issues throughout their journey with the brand. But luckily all these issues can be cured by following a smart corrective approach. Being that said if you need a helping guide to take you out of the problems that you are facing with your AOL email account, keep on reading as this article is mainly intended to help the troubled AOL users who complain that AOL email is not working for them.

Before we begin with the troubleshooting, let’s discuss the reasons that can trigger issues on AOL email.

Reasons for AOL Email Issues

If AOL email is not working due to a known or unknown reason, it is required to apprehend the causes that can prevent you from effortlessly using your AOL email account.

Reason 1: Inadequate internet supply: Not being able to connect to a network or having a poor internet connection can invite unnecessary trouble while using an AOL email account.

Reason 2: Forgotten or lost AOL account password: If you are not being able to access your AOL email account, it can be due to a lost or forgotten password that you need to recover to access your account.

Reason 3: AOL Server Outage: If AOL’s server is down in your area you are likely to face problems with your AOL email account.

Reason 4: Browser Incompatibility: While using AOL web-based platform, using an updated and compatible browser is a must.

Reason 5: Improper AOL configuration on third parties: If you have configured AOL email account on email clients like Outlook, Gmail, and Apple Mail, incorrect email server settings can cause several glitches.

General Troubleshooting tips for “AOL is Not Working”

AOL is widely used on platforms like iPhone, Android, Outlook and mainly web-browsers, but not being able to use can occur due to a little inaccuracy like network errors and outdated browser,  therefore before implementing any advanced troubleshooting methods, give try to general troubleshooting that is less complicated yet highly effective. 

Here below are some general troubleshooting tips to fix AOL email errors:

  1. Check the internet connection on your device and fix the network problems if any by restarting the router when using Wi-Fi and enabling airplane mode while using mobile data.
  2. Exit your browser and then enable it again.
  3. Clear the cache, cookies, history, and other junk from your browser.
  4. Turn on location services on your browser.
  5.  Restart your computing and mobile devices.
  6. Un-install and re-install your browser or mail app.
  7. Remove or re-add AOL account on third-party email clients.
  8. Update your operating system.

Now as you are aware of regular corrective measures, let’s talk about the advanced troubleshooting of specific AOL problems.

Problem 1: AOL mail is not working on Android

When you are not able to use AOL on your android, try the steps of configuration given below:

Step 1: Open the mail app on your Android device and click on “Add new account”

Step 2: Then, type in your AOL email address and select “Manual setup”

Step 3: Now, select IMAP account settings and enter ‘’ in the IMAP or Incoming server.

Step 4: Click “143” in the Port field.

Step 5: Click on the “Next” option to proceed further.

Step 6: type” in the SMTP server or outgoing server text-field and 

Step 7: Type “587” in the Port Field option.

Step 8: Click on “save” to complete the AOL mail configuration and exit the mail application.

Step 7: Check for the improvements.

Problem 2: AOL is not working on the iPad

iPad users often report inconsistency with their AOL email account. Here are few steps that will help you resolve them in one go:

 Step 1: Start by opening the Settings of your iPad and then click on the “Mail, Contacts, Calendars” option.

Step 2: Now, click on the “AOL email account” of your choice and re-check the AOL email address is entered correctly.

Step 3: Type “” in the Incoming Host Name field, if you find something else typed in the field, enter the mentioned settings without quotes.

Step 4: Open the SMTP option and make sure the Outgoing server reads as ‘’.

Step 5: Open the home screen and check if the issue has been fixed.

The settings to configure AOL on Android devices are as follows:

AOL SMTP Settings

  • SMTP Server name:
  • SMTP Port: 465
  • Encryption: TLS/SSL
  • SMTP Username: your entire AOL email address (including the “”)
  • SMTP Password: your AOL password

AOL POP Mail Setting

  • AOL Server name:
  • Port Number: 995
  • Encryption: SSL

AOL Mail IMAP Server Settings

  • IMAP Server:
  • Port: 993
  • Encryption: SSL

Problem 3: Not Receiving Emails on iPhone

If you are facing issues while receiving emails on your iPhone, here are the steps that will help:

Step 1: Go to the Settings of your iPhone by opening the menu and enable the Airplane mode.

Step 2: Wait for a while and then turn off the Airplane mode to check if you can now receive AOL emails on your iPhone. But if the issue persists, move to the next step.

Step 3: Open Settings and then go to General. Click on the Reset option and click on Reset Network Settings. Then, re-launch the AOL mail and now you might start receiving emails.

Step 4: If you are not able to sign in, consider removing your AOL email account and re-adding it. To remove and re-add, follow the below-given instructions:

  • Open Settings and then Password and Accounts.
  • Select the AOL account from the list of accounts and then click on Delete.
  • To re-add, open Settings>> Passwords & Accounts >>Add Account option.
  • Type in your AOL login credentials to sign in automatically, or you can add the account manually by configuring AOL mail settings.

Additionally, you can read more about the same on this blog: Top Fixes to Get Rid of “Aol is Not Working on iPhone”

Problem 4: AOL is not working on Mac devices

With Mac’s Connection Doctor, you can easily fix the AOL problems on Mac using the steps given below:

Step 1: Click on Mail from the Applications menu and select the Windows icon.

Step 2: Select Connection Doctor using the menu and you can check the status of your connection using the next page.

Step 3: If you see a warning message in red, you are having an internet connection issue.

Step 4: When there is an issue while receiving emails, click on Accounts and select the “Advanced” tab and uncheck the option named “Use SSL”.

Step 5: now, re-check the user account information and settings of a mail server and do the required changes.

Step 6: Click Inbox below the Setup AOL Account option to refresh the AOL mailbox.

Step 7: Restart your Mac device and check if AOL is now working properly.

Step 8: If you are using the AOL email application, you can try to remove and re-installing the mail app.

Problem 5: AOL is not receiving emails on web browser

AOL account is not receiving email while using it on a web browser; you can try to fix it using the steps given below:

Step 1: Make sure that filters are not preventing emails from landing in the AOL inbox, if so, you can try turning off the filters that redirect incoming AOL emails.

Step 2: Select all the filters at once and try to disable them all.

Step 3: Check the Trash and Spam folder and see if you can find your important emails are saved there.

Step 4: Restart your browser and device to check if you can now receive emails.

Step 5: Try to clean your browser and then update it to get the optimum performance.

Problem 6: AOL Mail Blerk Error 1

Blerk error 1 prevents you from signing in to your AOL email account and hence it needs immediate troubleshooting. Here are the useful tips that will help you fix the AOL Blerk error 1:

  • Tip 1: Thoroughly check the security settings of your browser and enable the “Protected Mode” for your browser.
  • Tip 2: AOL should be added to your browser as a trusted website if you want to access it smoothly.

Besides that, you can also get aware about the “Efficient Ways to Fix When Aol Email Problems in Outlook


We have discussed all the common AOL issues and their solutions. If you want a customized solution to a problem that is not listed here, you can easily contact AOL customer support.