Saskatchewan Telecommunication working with the alias SaskTel is a Canadian crown-owned telecommunication firm that is owned by the provincial government. The webmail service of SaskTel has been one of the largest email services, not only in Canada but throughout the world. Around 1.4 million people access webmail services offered by SaskTel every day, but some of them encounter issues with SaskTel’s email service in the long term usage. Though SaskTel has a readily active customer support platform, users look for a thorough guide that will serve them with the most relatable troubleshooting ways. 

Henceforth, we have designed a guide that contains the most practical ways to deal with SaskTel email issues. 

What Are the Commonly Occurring Issues with SaskTel Email?

  1. Problem while logging to SaskTel email account.
  2. Inability to create a new email account.
  3. Email sending and receiving issues.
  4. Not receiving emails on time.
  5. Issue while restoring the lost or missed contacts.
  6. Incompatibility with a browser like Internet Explorer, Google Chrome, Firefox, and more.
  7. Password troubles.
  8. Issue while installing the SaskTel email application.

Though the list of SaskTel email problems is substantially long, we have only listed some common ones. If you have any errors other than this, don’t fret, as this guide contains solutions that will cater to a wide range of problems.

Nevertheless, knowing what can trigger problems with your SaskTel email account is crucial to avoid future instances. Thus let’s know: 

Reasons Why SaskTel Email is Not Working

  1. The email sending limit has been exhausted.
  2. The storage space is not available.
  3. The incoming and outgoing server settings are not configured appropriately.
  4. The internet strength is not adequate.
  5. Your browser isn’t updated.
  6. You are entering incorrect login credentials.
  7. Violating terms and conditions specified by SaskTel. 

As of now, you all are aware of the SaskTel issues and their causes, but what can one do when we fall into the trap of unwanted circumstances? The solutions are numerous, but one can’t fit all, therefore, we have discussed respective solutions for every issue that SaskTel users are most likely to encounter.

Note: You can always call on 1.800.SASKTEL (1.800.727.5835) to get help from SaskTel customer support to get personalized assistance, but first, make sure you do your bit and try the troubleshooting methods given here.

Problem 1: SaskTel Email Login Issue

Solution 1: Reset Account Password

The panacea to most of the password-related issues is resetting the password of your SaskTel email account. Whether you have forgotten your password, lost account credentials, or hacked your email account, resetting your password will surely help.

Here are the steps for resetting your SaskTel email password:

  1. Start by accessing the page, and tap on “Forgot Password”. 
Click on Forgot Password
  1. Type your email Id and fill in the CAPTCHA. Then, click “Next”
Fill Captcha and click Next

Step 3: You need to answer the security questions or the account number to verify your identity.

Step 4: Tap on OK.

Step 5: Type a new password and then type it again to make sure both text fields match each other.

Step 6: You need to leave the screen when you get the message stating “Your password has been successfully changed”.

Step 7: Tap “Ok”.

You have not successfully reset your SaskTel email password.

Solution 2: Clear Browsing Data

You can clear browsing data such as browsing data, history, or cache (temporary internet files) when you are unable to sign in. This will eliminate problems that are degrading the performance of your browser, leading to sign-in errors. To clear the stored data, you can access the History or Settings>> clear browsing data.

Solution 3: Check the Correctness of Login details

The set of login details consists of two components, namely username, and password and they both should be typed correctly to access your SaskTel email account. To make sure you are entering the right login credential, check if:

  1. The spellings are correct.
  2. Caps and NUM locks are off.

Solution 4: Fix the Browser Settings

While using the browser-based version of SaskTel email, make sure you regularly monitor the settings of your browser if outdated settings are likely to affect your holistic experience with the webmail service. Some basics settings to take care of are:

  • Change the home page settings of your browser.
  • Modify the default internet settings.
  • Make required changes in the online profile.
  • Manage and save the password for the SaskTel webmail site.
  • Clear the tracking cookies and cache.
  • Fix the troubleshooting errors.
  • Check and block the pop-up messages.
  • Delete the shortcuts, favorites, or bookmark for the webpage and enter the complete login URL in the search bar.

Problem 2: SaskTel is Not Sending Emails

Solution 1: Check Position of Text

While you are trying to send a text message but it is bouncing back with an error message “Cannot send a message using the server…,” it can be due to the wrong placement of text in the message; it should be placed in the main body of the text and not in the subject line. 

Solution 2: Update Email Password and Username

If you have recently changed your password through the web interface, make sure you update the password on the device and third-party email client where you have configured your account. It can be done through the incoming AND outgoing server settings.

Solution 3: Enable authentication

For sending the message you need to have the authentication enabled in your outgoing mail server settings or the third-party email client app on your computer, smartphone, or tablet. Therefore, access the Outgoing server settings, and make sure the “Authentication” field has any of the following selected:

  • “Requires authentication” or
  • “Outgoing server requires authentication” or
  • “My server requires authentication”
  • OR
    in relation to incoming server settings, choose “Use same settings as my incoming mail server” 

Note: If you are having errors with your desktop mail app, go to the Email support hub ( and select the type of email you are using.

Problem 3: SaskTel is Not Receiving Emails

Solution 1: Check your Junk (Spam) folder

 “Junk” is the most neglected folder that sometimes can hold important emails which Inbox denied to store. Thus, never miss checking the spam folder that might contain the emails you are looking for. After reviewing the Spam folder, if you find emails that you need to move to the Inbox, follow these steps:

  1. From the Mail section, select Spam.
  2. Now, sort messages from spam, by clicking on the ID from the top-right corner.
  1. Select one option from the following: 
    • ID
    • Date
    • Sender – a good choice when reviewing a large number of spam messages
    • Subject
    • Message Size
  1. Right-click on the message that you want to move to the Inbox and click on “Mark as safe”.
Mark email as safe

Solution 2: Add Contacts to Trusted Sender List

By adding the contacts to the Trusted Sender List, you can stop SaskTel from marking them as spam and saving their emails into the Inbox.

  1. From the top of the message screen, click on the sender’s name and email address, and click on the menu icon at the end.
  2. Click on Add to Trusted Senders list
add to Trusted Sender list
  1. Move all messages from the Spam folder to the Trash folder, click on the checkbox on the top of the option of the first column and click on the Trash icon.

Important Note: Depending on your choice of outcome, you need to alter the Settings for your spam filter preferences.

Solution 3: Setup DKIM on Domain has recently introduced new security measures, and now it can detect the sender’s domain for DKIM (Domain Keys Identified Mail). This is used to confirm the identity of the sender (domain) that is related to the message (content as well as author).

The DKIM set up on the domain will direct the message of users to the spam folder instead of the inbox. Therefore, if the sender has incorrectly set up DKIM on their domain, make sure you mark them safe to get them delivered to inboxes.

The email senders can use, a tool to check if they have DKIM enabled.

Solution 4: Check for Email Forwarding

Check if your account has email forwarding enabled, due to which your emails are being directed to another email address. To do so, go to:

  1. Go to Preferences > Mail > Advanced.
  2. And make sure:
    • Make sure there’s no email address in the forwarding field
    • Check “Keep a copy of forwarded mail in the Inbox“.

Solution 5: Check for Storage Limit

The total storage limit of 3 GB includes all folders including Inbox. You receive a warning message from SaskTel when the storage is 75% full. On receiving this message, delete the messages that are no longer useful to you, mainly with large attachments. Also, delete data stored in spam and trash folders to clear space for new messages. You need to make sure that you follow all necessary measures once you reach the storage limit.

Solution 6: Use IMAP Instead of POP3

With POP3 configured on your mobile device or third-party email client, your email messages will be removed from the server and thus you end up losing some email data from the server. Thus, it is always recommended to set up IMAP settings instead of using the POP3. In addition, the POP3 server is less stable and flexible when compared to IMAP. Therefore, if you are frequently losing incoming messages, use the IMAP server and not POP3. 

Problem 4: SaskTel is Not Working On iPhone and Android

Solution 1: Check for Email Configuration

No matter whether you are an iPhone user or have Android devices, your account should be configured in a proper fashion. The settings you will be needed to configure the SaskTel email account:

Incoming server information

Server typePOP3 or IMAP, depending on your preference
TIP: If you want to check your email messages in both Webmail and your desktop email program or mobile device, select IMAP.
Port993 for IMAP
995 for POP3 or POP
Authenticate usingClear text
(or, choose “Log on using clear text authentication”)
(enter your full email address, not just the first part)
Secure Socket LayerOn
or, make sure one of these is checked:
“Requires a secure connection (SSL)” or
“Require logon using Secure Password Authentication (SPA)” or
“This server requires a secure connection (SSL)”

Outgoing server information

AuthenticationMake sure one of these is checked:
“Requires authentication” or
“Outgoing server requires authentication” or
“My server requires authentication”
in related settings, choose “Use same settings as my incoming mail server”
Secure Socket LayerOn
or, make sure one of these is checked:
“This server requires a secure connection (SSL)” or
“Require Secure Password Authentication (SPA)”

Important Note: SaskTel provides a complete guide on: 

Solution 2: Change Security Settings

If you have the SaskTel email app installed on your iPhone or Android device, you need to adjust some security settings for better security and privacy. Here is how you enable security settings while using SaskTel email on your mobile device:

  • Go to Mail, and click on the 3 dots.
  • Click on Settings (gear icon). 
  • Choose the email account.
  • Scroll and find the “Advanced Settings” and tap Server Settings.
  • In the Incoming Server, change the security type to SSL.
    • The server port will automatically change to 993
  • In Outgoing Server, change the security type to TLS.
    • The server port will automatically change to 995
  • Click Done.

Solution 3: Remove and Re-configure the Account

If SaskTel is not working on your Smartphone, the last resort is to remove your account and re-add. This will fix the server settings errors. This will eliminate all the errors that have occurred due to poor configuration. 

Problem 5: Blocked SaskTel Email Account

Violating the terms and conditions prescribed by SaskTel can lead your account to blockage. However, there are many other reasons why you can have a blocked SaskTel email account. But if you are blocked by SaskTel without any fault of yours, you can try retrieving it using these solutions.

Solution 1: Follow Email Sending Limits

Important Note: When you send one email message to 10 people at a time, it is counted as 10 messages. Hence, keep this in mind while sending messages in bulk.

The limits that you need to follow, are:

  • 100 email addresses for one email
  • 250 email messages in an hour
  • 500 email messages in a day

When you don’t follow the limits that SaskTel has prescribed for its users, your account can be blocked, and thus make sure you are not sending bulk emails from your account. There are additional tools to send bulk emails, hence avoiding using a primary SaskTel email account.

If you violate the limit, you will be warned through messages like:

  • Too many recipients
  • This account has been disabled because it has exceeded sending thresholds
    (see Troubleshooting a blocked email account)
  • On receiving this message, your account will be blocked from sending emails for at least 24 hours. 

Solution 2: Contact SaskTel Support for Unblocking

When your SaskTel email account is blocked due to exhausting the threshold limits, for instance, sending too many messages from your account, you can reach 1.800.SASKTEL (1.800.727.5835) over the phone and request them to reset your account for you. Once done, you need to wait for at least 24 hours to restore your email account.

This is it! You are now expert enough to combat the SaskTel email issues without any external help.