Charter Communication Inc. is one of the leading American Telecommunication and mass media companies that has been rebranded as Spectrum in 2014. With more than 31 million users from 41 states across the globe, Spectrum managed to secure a place in the list of top five internet service providers. Apart from being the second-largest cable operator in the USA, after Comcast, Spectrum offers email services to users of Charter communication.

Read This Also: What Does Basic Cable Service and Internet Include on Spectrum  – Existing Customer?

Spectrum email service has gained immense popularity for being a feature-rich platform, and thus millions of users rely upon this incredible email platform for their day-to-day communication needs. This is why when Spectrum email stops working, millions of users lose their calm and start digging the web for solutions that actually work. 

So, to address this predicament where “Spectrum email is not working”, we have designed a corrective guide that will bring forth the solution to retain the optimum functioning of the Spectrum email account on different platforms ranging from the browser, Outlook, iPhone, Windows 10, to Android.

Common Issues That Occur With Roadrunner Email Service

There are numerous issues that a Spectrum user might face; some are general while others are advanced. So, to introduce you with some of the common errors that Spectrum users might face, we have compiled them in a list. 

  1. Problem in configuring the IMAP and POP3 server settings.
  2. Issue in recovering email account username or password
  3. A locked or disabled Charter email account
  4. Inability to create the backup of email data while installing a new version
  5. Spectrum sign-in problems
  6. Issue with account registration and email set-up 
  7. Can’t send or receive Spectrum emails
  8. Receiving too much spam in the Inbox.
  9. Problem while configuring the Roadrunner email account on different platforms (Outlook, Android or iPhone).
  10.  Problem in syncing or restoring Spectrum email contacts
  11.  Spectrum inbox is not loading. 
  12.  Inability to block or unblock email contacts.
  13.  Hacked or compromised Spectrum email account.
  14.  Charter email attachments issues
  15.  The Charter email issues in downtime or server outage.
  16. Spectrum email is not working on Mac, iPhone, iPad, Android, Outlook, and Windows 10/7.
  17.  Issues in using a Spectrum email account after changing name or password.
  18.  Not able to use Spectrum email account after changing account. 

Let’s not waste any more time and hop on straight to the reasons that might affect the working of Spectrum email service and induce Charter email problems.

Reasons why Spectrum Email is Not Working in 2021

There are plenty of causes that can trigger issues with Charter email. And, before you begin the troubleshooting it’s important to identify the reason that is behind the Spectrum email issue that you are facing.

  1. If you are facing Spectrum sending and receiving issues, it can occur due to the poor configuration of IMAP and POP settings.
  2. A Forgotten Spectrum email account password can cause sign-in issues.
  3. Improper internet connection is another cause of Spectrum email problems.
  4. Not using the right set of login credentials can cause login issues and ultimately lead to a locked email account.
  5. Having outdated recovery methods on your Spectrum email account can cause issues.
  6. Not following Spectrum guidelines and acting like spam can lead to email issues.

As we are now familiar with the causes that can be responsible for the issues you are facing with the Spectrum email account, let’s get straight to the solutions that can help you fix Spectrum email issues on different devices/platforms.

Solutions to Fix “Spectrum Email is Not Working” Problem

Spectrum email performs differently on different platforms, therefore our corrective guide offers solutions that will help you find solutions for your specific device.

Spectrum Email is Not Working on Android

If Spectrum email is not working on your Android device, you should try the below-mentioned solutions and get rid of the issues you are encountering.

Try to Remove and Re-Add your Charter Account

  • To remove your Spectrum Account follow these steps:

Step 1: First, go to the “Settings” of your Android phone.

Step 2: Select “Accounts and Backup” and then select “Manage Accounts”.

Step 3: Select your Spectrum account from the list.

Step 4: Click on “Remove Account” and your spectrum account will be deleted.

  • To Re-add Spectrum account, follow these steps:

Step 1: Open the Mail app on your device and select “Add Account”.

Step 2: Now, select “Other” from the list of available email clients.

Step 3: Type in your Spectrum email address and select “Manual Setup”.

Step 4: You need to follow the on-screen instructions to fill in the configuration details. 

Step 5: Here are the Spectrum IMAP email settings for account settings
PasswordYour account password
Security TypeSSL

Step 6: Click “Next”. 

Step 7: Now, type the outgoing server settings on the next screen:
PasswordYour account password
Security TypeNone

Step 8: Click “Next”. 

Step 9: Select email check frequency according to your needs.

Step 10: Click “Done”.

Spectrum Email is Not Working on iPhone

In order to fix Spectrum email issues on iPhone, you should try re-adding the Spectrum email account, just like we did for Android devices. Here are the steps to follow.

  • To remove Spectrum email account, follow these steps:

Step 1: Go to “Settings

Step 2: Select Mail and then Accounts.

Step 3: Select the email account you want to delete.

Step 4: Click on “Delete Account”.

Step 5: Confirm the action by selecting “Delete Account”.

  • To re-add Spectrum Account on iPhone

After removing your Spectrum account, restart your device and then re-add using the steps given below.

Step 1: Open Settings > Mail, then tap Accounts.

Step 2: Select Mail, Contacts, and Calendars and tap your email service provider.

Step 3: Now, select “Add Account” from the Mail, Contacts and Calendars settings page.

Step 4: Now, select the email service provider from the list of options. If you can’t find Spectrum email, select “Other”.

Step 5: On the next screen, tap on the ‘Add Mail Account’ option.

Step 6: Now, tap on the ‘Next’ button to proceed. Then, enter the details given below:

  • Name: ______  (Here enter your Full Name)
  • Email: ______  (Here enter Email Address of your AT&T Account) 
  • Password: ______ (Here enter Password of your AT&T Email Account) 
  • Description: ______ (Here enter a Short Description of AT&T Mail or simply your AT&T Email ID)

Step 7: Now, select your account type from IMAP and POP.

(Important Note: It is recommended to use IMAP settings for your Spectrum email account as it offers better flexibility.)

Step 8: After you select ‘IMAP’ for the account type and then, type this information —

  • In the  ‘Incoming Mail Server Settings’ section;
  • Hostname:
  • Username: Your ATT Email Account ID
  • Password: Your ATT Email Account Password
  • In the  ‘Outgoing Mail Server Settings’ section;
  • Hostname:
  • Username: Your ATT Email Account ID
  • Password: Your ATT Email Account Password

Step 9: But if you have selected ‘POP’ for the “account type” option, you need to enter the following information—

  • In the  ‘Incoming Mail Server Settings’ section;
  • Hostname:
  • Username: Your ATT Email Account ID
  • Password: Your ATT Email Account Password
  • In the ‘Outgoing Mail Server Settings’ section;
  • Hostname:
  • Username: Your ATT Email Account ID
  • Password: Your ATT Email Account Password

Step 10: When you are done providing ‘Incoming and Outgoing Server Information,’ click on the ‘Save’ option.

Spectrum Email Not Working on Windows 10

If spectrum email is not working on Windows 10, you can try a couple of troubleshooting methods that are known to fix problems related to web-based services like Spectrum email. Try these tips:

Solution 1: Check Firewall and Antivirus

If you have the security programs such as Windows defender’s firewall, or any third-party antivirus enabled, you should try disabling it, because sometimes such software tends to disturb the functioning of Spectrum’s email account. Therefore, try to disable the antivirus program for a while and check for improvements.

Solution 2: Contact your ISP

Contact your Internet Service Provider if you are not able to access or use your Spectrum email account on Windows 10. This method works best when you are not able to send or receive emails using your Charter email account as internet service providers are likely to block some incoming and outgoing emails, if they find them suspicious or spam.

Solution 3: Recover Spectrum Email Password

If you are unable to sign in to your Spectrum email account, you can try recovering your account password, using the Spectrum password recovery page and the steps given below:

Step 1: First, open the Spectrum Webmail page.

Step 2: Click on “Forgot Email Password?

Step 3: Select “I don’t know my email password.”

Step 4: Type your email Spectrum address.

Step 5: Check the section that says “I’m not a robot” and select “Submit”.

Step 6: Now, you will be needed to “Answer” the security verification question.

Step 7: Click on “Reset Password”.

Step 8: Now, create a new password that is strong enough to act as a protective shield.

Step 9: It’s advisable to save a copy of your password.

Spectrum email not working on Outlook

Spectrum email is not working on Outlook can be due to improper configuration of IMAP and POP protocols. Therefore the only solution to Fix Spectrum issues on Outlook is to re-add Spectrum on Outlook using the steps given below:

Step 1: Launch Outlook on your device.

Step 2: Click on the “File” tab.

Step 3: In the “Info”, go to Account Settings > Account Settings.

Step 4: Open the “Email” tab and then select “New”.

Step 5: Click Manual setup or additional server types, and then select Next.

Step 6: Choose POP or IMAP and then select “Next”.

Step 7: In the “User Information” 

  • In the Your Name box, enter your full name.
  • Enter your Spectrum Email Address.

Step 8: The information under Server Information varies based on your domain ( Search for your “server information”. 

Step 9: In the Logon Information section:

  • In the User Name text box, enter your full email address.
  • Enter your email Password.
  • If you want Outlook to remember your email account password, select the Remember password checkbox.
  • Select the “Require logon by using Secure Password Authentication (SPA)” check box

Step 10: Go to “Test Account Settings”. And then check:

  • The internet or network connectivity of the system.
  • Make sure you are logged on to the servers.
  • Make sure you send the test message. This message confirms the changes that Outlook made to the initial setup.

Step 11: Click “Next”, and then tap on “Finish”. 

Some Additional Solutions to Fix Spectrum Email Issues

As we are now aware of how to fix Spectrum email issues when it is not working on a specific platform, but what to do when your platform-specific method doesn’t work? In such cases, you need to try some general fixes that we have listed below.

Check the Internet Connection

The most important thing that you need to be sure of before you begin troubleshooting is a proper internet connection. If you don’t have a stable internet connection on your device, you might face accessibility issues with your Spectrum email account. If you are working on a computing desktop, check the functioning of the modem and router. On the other hand, while using a mobile device make sure your phone is connected to a stable source of the internet or your mobile data is enabled. To get a personalized solution to internet issues, you can contact your Internet Service Provider.

Update Spectrum Email Application

While using Spectrum email on the smartphone, make sure you are using the latest version of your mail app. So, if your concern is “why is my Spectrum email not working”, install the latest update for your mail application. On a mobile phone, you can update the email app using the PlayStore or App Store, whereas on the desktop you need to update the email app from the Control Panel of your system.

Switch to Alternate Browser

Although Spectrum offers platform-wide compatibility and thus works efficiently with most of the browsers, sometimes the malfunctioning of browsers affects your user experience. At such moments, we recommend using an alternate browser that is fully updated.

Disable Browser Extensions and Plugins

This trick can save you from numerous Spectrum issues. Therefore, try to disable all plugins and browser extensions temporarily. For disabling the plugins and extensions on Google Chrome, follow these steps:

  1. Launch Google Chrome browser and click on the ellipsis (three dots) icon from the top-right corner of your screen.
  2. Now, select Settings from the drop-down menu.
  3. Select “Extensions” and turn off or disable the browser extension by toggling the bar to the left.
  4. To check the plugins installed on your web browser, enter “chrome://plugins” in the browser’s address bar and hit “Enter”.
  5. Click on the “disable” link for each of the plugins that you want to disable.

Remove Third-Party Application

A third-party application that has the potential to interfere with the functioning of the Spectrum email application, should be removed from your device to deal with email issues. Some of the problem-inducing applications are antivirus and firewall. So, you can temporarily disable them or remove it permanently if it is not in use. But after removing the application, you should always check for improvements by signing in to your Spectrum email account.


We would like to end this guide with the hope that our readers can benefit from the troubleshooting methods mentioned here. All methods are highly effective and have helped several users to get rid of Spectrum email issues and log in to your Spectrum account without any inconvenience.